gotdsbet Privacy
Policy

1. Introduction & Scope

gotdsbet ("we", "us", "our", or the "Platform") is committed to protecting the privacy and personal data of every player who uses our online betting and casino services. This Privacy Policy ("Policy") describes in detail how gotdsbet collects, uses, stores, shares, and protects personal information in connection with your use of the gotdsbet website, mobile interface, and all associated services.

This Policy applies to all registered players, visitors who browse the Platform without registering, and anyone who contacts gotdsbet through any of our supported communication channels. By using the Platform, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

This Policy should be read alongside the gotdsbet Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of the Platform. Where there is any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Data We Collect

gotdsbet collects personal data through several channels: directly from you when you register or use the Platform, automatically when you browse or interact with the site, and from third-party service providers where applicable. The categories of data we collect are set out below.

2.1 Data You Provide Directly

• Registration data: full name, date of birth, mobile number, email address, and chosen username and password at the time of account creation.
• Identity verification (KYC) data: copies of government-issued identification documents (NID, passport), proof of address, selfie photographs, and payment method verification screenshots provided during the KYC process.
• Payment data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), cryptocurrency wallet addresses (USDT TRC-20 / ERC-20), and transaction reference numbers associated with deposits and withdrawals. Full card numbers and banking credentials are never stored by gotdsbet.
• Communication data: the content of messages, complaints, and queries you send to the gotdsbet support team via live chat or email.
• Responsible gaming data: self-declared information about gambling behaviour, deposit limit preferences, cooling-off requests, and self-exclusion elections.

2.2 Data Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, time spent on each page, links clicked, search queries entered within the Platform, game sessions played, betting history, and deposit/withdrawal activity.
• Location data: approximate geographic location inferred from your IP address. We do not collect precise GPS location data.
• Cookie and tracking data: data collected via cookies, web beacons, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data Received from Third Parties

• Payment processors: transaction confirmation data, payment status updates, and fraud-screening signals from bKash, Nagad, Rocket, Upay, and blockchain network confirmations.
• Game providers: session data, game round results, and RTP statistics from certified studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Fraud prevention services: risk scoring and device fingerprint data from third-party fraud detection systems used to protect players and the Platform from fraudulent activity.

3. How We Use Your Data

gotdsbet processes personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account management: creating and maintaining your player account, authenticating your identity at login, and administering account security measures including two-factor authentication.
• Service delivery: enabling you to place bets, play casino games, deposit and withdraw funds, and access all features of the Platform that you are eligible to use.
• Identity verification and compliance: conducting KYC checks, age verification, and anti-money-laundering (AML) screening as required by our internal compliance obligations.
• Fraud prevention and security: detecting and preventing fraudulent activity, account sharing, bonus abuse, and other violations of our Terms & Conditions.
• Customer support: responding to your queries, resolving disputes, processing complaints, and maintaining records of support interactions for quality assurance.
• Platform improvement: analysing aggregated usage data to identify technical issues, improve user experience, optimise game selection, and develop new platform features.
• Responsible gaming: monitoring for signs of problem gambling, enforcing self-imposed limits and exclusions, and proactively reaching out to players who show concerning usage patterns.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates — only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal obligations: complying with applicable legal requirements, responding to lawful requests from competent authorities, and maintaining records required by law.

4. Legal Basis for Processing

gotdsbet processes your personal data on the following legal bases, depending on the purpose of the processing activity in question:

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Where processing is based on legitimate interest, we have assessed that our interests are not overridden by your fundamental rights and freedoms.

5. Data Sharing & Third Parties

gotdsbet does not sell or rent your personal data to any third party. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and blockchain network operators), game content studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), fraud detection service providers, cloud hosting and data storage providers, and customer support tooling providers. All service providers are contractually required to process data only on our documented instructions and to maintain appropriate technical and organisational security measures.

5.2 Legal and Regulatory Disclosures

gotdsbet may disclose personal data to competent governmental, regulatory, or law enforcement authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of gotdsbet, its players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the gotdsbet business, personal data held by the Platform may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any material change to the privacy practices of the Platform that results from it.

6. Cookies & Tracking Technologies

gotdsbet uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the Platform. A cookie is a small text file placed on your device when you visit the site. The following categories of cookies are used:

You may adjust your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core betting and casino features of the Platform, though some personalisation and convenience features may be affected. gotdsbet does not use third-party advertising cookies or retargeting pixels that track your behaviour across external websites.

7. Data Security

gotdsbet employs a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• TLS/SSL encryption: all data in transit between your browser or device and the gotdsbet servers is encrypted using current-generation TLS protocols.
• Encryption at rest: sensitive personal data, including KYC documents and payment wallet identifiers, is encrypted at rest using AES-256 or equivalent standards.
• Access controls: role-based access controls ensure that only authorised personnel can access personal player data, and only to the extent required for their specific job function.
• Two-factor authentication: gotdsbet supports 2FA for all player accounts and mandates 2FA for all internal staff accounts with access to personal data systems.
• Security monitoring: continuous automated monitoring of network and application infrastructure for intrusion attempts, anomalous access patterns, and potential data breaches.
• Penetration testing: regular third-party security assessments and penetration testing of the Platform's technical infrastructure.
• Data breach response: a documented incident response plan is maintained. In the event of a data breach that poses a risk to players, gotdsbet will notify affected players and relevant authorities within the timeframes required by applicable law.

8. Data Retention

gotdsbet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual player can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

9. Your Privacy Rights

As a player on gotdsbet, you hold meaningful rights over the personal data we process about you. These rights may be exercised at any time by submitting a written request to our Data Protection team at support@gotdsbet. We will acknowledge all requests within 48 hours (BST, UTC+6) and aim to fulfil them within 30 calendar days.

• Right of access: you have the right to request a copy of all personal data that gotdsbet holds about you, along with information about how that data is being used and on what legal basis.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure ("right to be forgotten"): in certain circumstances, you have the right to request that we delete your personal data. This right is subject to exceptions where processing is required by law or where retention serves a legitimate interest that overrides your right to erasure.
• Right to restriction of processing: you may request that we temporarily suspend the processing of your personal data in certain situations, for example while a rectification request is being assessed.
• Right to data portability: you have the right to receive a structured, machine-readable copy of personal data you have provided to us, which you may transmit to another data controller where technically feasible.
• Right to object: you may object to the processing of your personal data where that processing is based on legitimate interest. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our Data Protection team at support@gotdsbet with the subject line "Data Subject Request" and include your registered username and a clear description of the right you wish to exercise. We may need to verify your identity before fulfilling the request to ensure we do not disclose personal data to unauthorised parties.

10. International Data Transfers

gotdsbet operates a platform that serves players located in Bangladesh. Certain third-party service providers who assist us in delivering the Platform — including cloud infrastructure providers, game studios, and fraud detection services — may be based outside Bangladesh and may therefore process your personal data in other jurisdictions.

When personal data is transferred internationally, gotdsbet takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy. These steps may include entering into contractual data protection agreements with the receiving party, relying on recognised adequacy determinations, or implementing other appropriate safeguards as required by applicable law.

By using the gotdsbet Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers located outside Bangladesh where necessary for the delivery of the services described in this Policy, subject to the safeguards outlined above.

11. Children & Minors

The gotdsbet Platform is strictly intended for adults aged 18 years and above. gotdsbet does not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. All prospective players are required to confirm that they are 18 or older at the time of registration, and accounts suspected of being held by minors are subject to immediate suspension pending identity verification.

If gotdsbet discovers or is notified that personal data has been collected from a player who is under 18 years of age, we will take immediate steps to suspend the relevant account, delete the collected data, and return any deposits to the payment source from which they originated, subject to the completion of any required investigation.

If you are a parent or guardian and believe that a minor in your care has registered an account on gotdsbet, please contact our support team immediately at support@gotdsbet. We treat all reports of underage accounts with the highest priority and will investigate and resolve all such reports within 24 hours of receipt.

12. Changes to This Policy

gotdsbet reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of any material changes — meaning changes that substantially affect your rights or our obligations regarding your personal data — via email to your registered address or via a prominent notice on the Platform, at least 14 days before the amended Policy takes effect.

Non-material changes, such as typographical corrections or clarifications that do not alter the substance of any provision, may be made without specific advance notice. The effective date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the gotdsbet Platform after any amended Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the Platform and contact the support team to request account closure in accordance with the Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how gotdsbet is protecting your personal data. The most current version of this Policy is always accessible at gotdsbet/privacy-policy.